Customer experience specialist
Pratts Pods Ltd
Duration: permanent
Position: Full time (40 hours per week)
Location: Wokingham
Pay £9-£13 per hour
We are seeking a motivated and friendly individual to join our team at Pratts Pods as a Customer Service Assistant at our tech repair shop in wokingham. This position plays a vital role in ensuring excellent customer service, driving sales, and maintaining accurate data records.
The ideal candidate should possess strong interpersonal skills, a passion for technology, and a proactive approach to problem-solving. If you enjoy interacting with customers, have a knack for sales, and are organized and detail-oriented, this could be the perfect opportunity for you.
Responsibilities:
- Customer Service:
- Greet and welcome customers, providing a positive and friendly atmosphere.
- Listen attentively to customer inquiries, concerns, and requests, and provide prompt and effective solutions.
- Offer product information, technical advice, and recommendations to customers based on their needs and preferences.
- Ensure customer satisfaction by following up on service and product inquiries.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Maintain a thorough knowledge of the products and services offered by Pratts pods.
- Sales:
- Proactively engage with customers to identify their needs and recommend suitable products and services.
- Meet or exceed sales targets by promoting products, upselling, and cross-selling.
- Provide accurate pricing, quotes, and product information to customers.
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
- Maintain a clean and organized sales floor, including product displays and promotional materials.
- Collaborate with team members to achieve overall sales goals and contribute to a positive work environment.
- Data Input and Record Keeping:
- Accurately input customer information, sales data, and service requests into the computer system or database.
- Maintain organized and up-to-date records of customer interactions, transactions, and repairs.
- Assist with inventory management by tracking stock levels and submitting requests for replenishment when needed.
- Generate reports on sales, customer feedback, and other relevant metrics as required.
- Identify trends, patterns, and areas for improvement based on customer data and feedback.
Requirements:
- Math and English GCSEs or equivalent; relevant certifications or coursework in customer service, sales, or technology is a plus.
- Previous experience in customer service, sales, or a related field is preferred.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong sales acumen and the ability to identify customer needs and offer appropriate solutions.
- Proficiency in using computer systems, spreadsheets, POS software, and databases.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work weekends, as required.
- Knowledge or interest in technology and consumer electronics is highly desirable.
Join our team and be a part of a dynamic and customer-focused environment, where you will have the opportunity to utilize your customer service, sales, and data input skills to deliver exceptional experiences to our valued customers. Training on our systems, procedures and technical knowledge will be provided in house.
Apply today and help us provide top-notch service and support to our tech-savvy clientele. Drop your CV into our shop in wokingham or email it over to info@prattspods.co.uk